Call Logging

Call Logging allows you to take full control over all telephony activity across your company. For example

  • Do you know how many personal calls are being made during work hours?
  • Do you know how many calls your staff are making and receiving?
  • Do you know how many missed calls your business receives?

Call Logging is a superb way to enhance your customer service, staff training and overall business efficiency.

Features at a glance:

Complete management information
Call Logging is a complete call logging/management package for all your call analysis requirements. Reports can be performed on aspects of call activity including call volumes, duration, response times, trunk utilisation, call costs, extension usage, team efficiency, call routing and tracing.

Web based interface
Using the intuitive, web-based interface, call statistics can be accessed from any machine on the network, removing the need for installation of locally installed client software.

Drill-Down
All reports support the ability to be drilled into, allowing users the extremely powerful ability of analysing reports in any desired fashion until the infinite call details are reached

Scheduling
Desired reports can be scheduled to run and emailed in a variety of formats such as PDF, Excel or Word to groups or individuals.

Playback through reports
Where call recording is also enabled, the drill downs afford the ability of playing back call recordings from within the reporting utility.

Real-time statistics through wall-boards
User-definable, real-time statistics can be displayed through highly configurable wall-boards, designed in line with your corporate branding and can even link with external data sources to give complete management overview.

Find out more about Call Logging packages and how they can work for your business.

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