Notification of Price Increase from NIX Communications Group Ltd & NIX Network Services LLP

At NIX we recognise the cost of running a business has risen over the last year and we have been faced with the same challenges mainly due to Brexit. As a company, we have tried to maintain our prices despite these increasing pressures. It has therefore been a difficult decision to announce that we will be increasing our prices across the broad range of services and tariffs* we provide.

As per our Terms and Conditions, we hereby give 2 weeks’ notice that as of 1st December 2017 our service charge prices will be increasing and 3 months’ notice that as of 1st February 2018 our call tariffs will see a slight increase. Please find more details below.

Call charge rates will increase by the following:

  • UK local and national call rates will be increased by 0.2p per minute.
  • UK Mobile network calls will see an increase of 0.8p per minute.

International call rate examples**

  • France: Call rates will increase by 0.2p per minute.
  • Germany: Call rates will increase by 0.2p per minute.
  • Italy: Call rates will increase by 0.2p per minute.
  • USA: Call rates will increase by 0.2p per minute.

Line rental rates will increase by the following:

  • PSTN Analogue, ISDN2 and ISDN30 Line Rental will increase by £1.19 per month respectively.

Select Services

The monthly rental for some services such as Caller Line Identity and Call Divert facilities will increase by 10p per month and the cost of DDI will increase by 3p per month.

Anti-Fraud protection

The cost of the Anti-Fraud package will increase by 25p per month.

Broadband services

  • ADSL broadband services will increase by £0.99 per month.
  • Fibre Optic broadband services will increase by £1.99 per month.

This announcement and price changes reflect the increasing cost of delivering the levels of customer services and technology demanded by our customers. We believe our business tariffs and telecom system rates are still the most competitive in the industry and always take great pride in supporting our loyal customer base by providing significant value for money in comparison to other telecom providers.

Over the last 2 years, NIX has invested over £1million in its support and maintenance departments and developed skills to help our customers even more. To help ensure our customers receive the best possible services available in the business telecoms market. In 2016, NIX adopted a ‘first call response’ policy where our customer call answering targets are to pick up a call by a human voice in our UK call centre within five rings (10 seconds). Our aim is, where possible, that customers are dealt with first time without having to call back a second time. The industry average call response time is in excess of 30 seconds with some of our competitor’s times over three minutes or longer.

In the last 2 years we have increased our Customer Service staff by over 15% and now have over 27 telecom technicians and engineers based across the country installing, servicing and supporting customers telephone systems.

It’s also good to know that NIX has recently been awarded the UNIFY Reseller of the year for the 4th year in a row. Not only this, we are one of only five resellers in Europe with the highest technical and sales accreditations for UNIFY.

NIX are always striving to be the best at everything we do. The company is also ranked 27th, by the Sunday Times, within its ‘Top 100 Companies to Work For 2017’ – the highest ranked telecoms company in the UK for our category. Our investment in staff, services and technology, helps to ensure that customers receive the highest levels of service possible, our priority is to ensure our business telecommunication systems help to make our customers businesses a success.

Should you have any queries regarding the price changes or on NIX services please contact us by either calling: 0844 318 5000 or email: billing@nixgroup.co.uk

*Percentage increases in call and rental charges will vary from customer to customer depending on the relevant call tariffs and line rental agreements with NIX Communications Group or NIX Network Services LLP.
**International call rate charges will vary from country to country depending on the relevant call tariff agreements with NIX Communications Group or NIX Network Services LLP.

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