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Products & Services
Products and Services
Unified Business Communications
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We have number of different peripherals available, please take a look at the links below.
NIX Connect is a powerful, unified communication software suite. It allows users a level of integration, communication and collaboration with their PBX, other phone system users, and the organisation’s internal business systems.
myPortal To Go
myPortal to go is a feature-rich unified communications app for iOS and Android smartphones. It is compatible to OpenScape Business V1R3 systems and higher and supports both UC Smart and UC Suite.
Call recording is becoming an increasingly popular option for many small to medium sized businesses. From time to time misunderstandings occur with conversations on the phone. Call recording provides a number of vital benefits which will protect you and your staff members should a problem arise.
Headsets are becoming an increasingly popular choice for businesses. If staff members are on the phone for more than 2 hours a day a headset should be taken in to consideration. Headsets have been proven to reduce injury such as lower back pain and neck pain whilst significantly increasing staff productivity.
Call Logging is a complete call logging/management package for all your call analysis requirements. Reports can be performed on aspects of call activity including call volumes, duration, response times, trunk utilisation, call costs, extension usage, team efficiency, call routing and tracing.
If your phone system does fail it can cost your company in terms of a damaged reputation and lost business. An Uninterrupted Power Supply will protect your business should there be a failure in mains power. Your phone system will continue to work which mean you won’t miss any new orders or new customers which may enquire.
Toll Fraud (also called call phreaking or dial through fraud) is becoming increasingly common in the UK. Toll Fraud occurs when someone dials into your phone system and then uses your telephone lines to route phone calls, often to international destinations at your expense. This goes completely undetected and the only time you will know about it is when you receive your next telephone bill.
Applications include: Instant Messaging, Absence Alerts, Customer Alerts, Extension Status, Address Book and Call History
Music On Hold
Nix Communications Music On Hold solutions are extremely beneficial for businesses needing their callers to feel connected and to be happy holding. Varying capacities of music are offered depending on your business' needs.
Voicemail is a vital feature in the competitive world of business. You may be missing out on new business opportunities simply because your phones are engaged. Voicemail allows your customers to leave messages for you if you are out of the office, in meetings or busy on another call. Each staff member can have their own personal mailbox so they can manage their own voicemail.