Testimonials & Case Studies

quote1I would just like to thank everyone at NIX Group for all their hard work in getting our Telephone systems upgraded.We are absolutely thrilled with not only the results in what they have delivered but the cost saving this will now have on our business. It’s sometimes true to say “If it’s not broken don’t fix it…” however I would have to add to that sentence ” …Until you have spoken to NIX!” They are an extremely friendly and helpful organisation. I would have no problem in referring them to any business looking to review their business communication systems.

Sean Fannon, Director

Nashwarren – Motortrade & Commercial Insurance Specialists

quote1 I’m delighted to report the installation of our equipment has been a great success. It was a bit of a struggle to get the team excited about receiving a new phone system, but the response has been overwhelmingly positive. It’s great to see the consultants walking around the office whilst on their headsets; it has created a much more energetic environment, and will certainly have beneficial effects on their fitness and general health in the long term. Having the statistical reporting is also a vital tool we will employ to back up our gut feeling about general and individual activity. Certainly something that will become more important to us as we expand, and our attention is spread across more consultants. The fact that the cost of all of this equipment is mainly subsidised by the reduction in our call charges just makes this a complete no-brainer and I’d recommend it to anyone.

Laurence Emmett, Director

Cranleigh – Scientific & Sustainability Recruitment

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You have made a very difficult situation with the changeover seem effortless and handled everything on our behalf, which we really do appreciate.

Karen Wright, P.A to the Managing Director

Dukes Bailiffs LTD

quote1 ” It is our belief that with almost thirty years of product knowledge and account management, Nix are well placed to provide you with a complete business communications solution which is backed by our rigorous accreditation program that ensures they can deliver Siemens’ solutions to a very high standard.

Tony Smith, Sales Director

Siemens

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Nix Communications made their proposal to me back in July 2014 for migrating over 80 telephone, fax, alarm and broadband lines in 8 different venues for my group of hotels and restaurants offering me by far the best quote.

Jamie Hughes, Operations Director

Delicious Dining

VIEW DELICIOUS DINING CASE STUDY

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In all nothing was too much trouble, they delivered exactly what they said they would and I have no hesitation in recommending them.

Christopher Moore, Managing Director

NC Architects Limited

quote1 I would like to take this opportunity to thank you and your team for such a smooth transfer over from our existing suppliers. We are very happy with the solution provided by NIX Communications and it has made a significant difference to our company’s operations.

Steve Shaw, Sales and IT Manager Director

ISL Office Solutions

View ISL Office Solutions Case Study

The Customer

ISL Office Solutions – a commercial and retail organisation providing total office solutions, computer systems, stationery and furniture to businesses across the UK www.isloffice.co.uk

The Challenge

Concerns that the previous provider was not as responsive or competitive as it should be. An outdated analogue phone system with limited functionality. A wish for the two offices to be closely linked. A need for improved value for money.

The Wish List

Smarter working through integration with computer system, Call recognition, Call logging, Improved multi-site links , Bluetooth headsets , Reliable back-up service, Value for money.

The Solution

Two x OpenScape Business, professional digital communications system for the SME market.

The Benefits

Full integration between the phone system and ISL’s computer system has boosted efficiency and improved customer service through on-screen dialling, call recognition and call logging. Customer records are quickly displayed in real-time, and can be instantly and easily updated.

On-screen ‘presence’ allows users to see the settings and status of colleagues leading to better time management. Smartphone settings allow notification of missed calls, enabling speedy call backs.

The Auto-Attendant feature enables routing of calls between the commercial business in Bishops Waltham and the retail outlet in Eastleigh. Callers are quickly and seamlessly connected with the right team, and the voicemail function allows messages to be tailored during times of office closure and busy periods, all improving the customer experience.

Cordless headsets allow staff to multi-task without risk of injury, boosting their productivity and improving their work environment.

NIX in a Nutshell Customer

Thank you for such a smooth transfer from our existing supplier, and excellent customer service.

We were promised that the new package would cost slightly less than we were spending – this promise was kept.

The Nix solution has made a significant difference to our company’s operations.

Within days our productivity improved, and the system was paying for itself in a short space of time.

We value the ability to get through to technicians when needed; we feel looked after.

quote1 My experience with the NIX Group has been fantastic from start to finish. I have found both the company directors and staff to be extremely helpful first in sourcing the right equipment for my business and then providing an efficient installation process along with superb training and support.

Paul Vincent, Managing Director

Enfield’s Estate Agents

View Enfields Case Study

The Customer

Enfields Southampton – award-winning estate agents providing sales and lettings services View the Enfields website

The Challenge

An ageing analogue phone system with limited functionality, coupled with frustrating, poor levels of customer service from BT. A wish for the two offices to be closely linked. A need to reduce costs.

The Wish List

Seamless integration with computer system, Call recognition, Call logging, Multi-site communication, Wireless handsets , Reliable back-up service, Value for money.

The Solution

OpenScape Business, professional digital communications system for the SME market.

The Benefits

The phone system integrates fully with Enfields’ computer system giving speedy access to records which are displayed on-screen in real-time, improving efficiency and usability. Add call recognition and call logging into the mix, and the result is an easy to use, intelligent system improving record keeping and boosting levels of customer service.

When opening a second office in Ocean Village, Southampton, Enfields wanted to avoid buying an additional phone system. Instead the smaller, quieter office runs as a ‘piggy back’ to the main office, using Internet Protocol (IP) phones which connect with the system via the Internet, thus avoiding further line rentals and allowing inter-site calls without cost or inconvenience to customers.

The Auto-Attendant feature allows routing of calls to the right office, improving the customer experience.

Using wireless handsets, the team can take and make calls on the move, boosting their productivity.

Because Nix Communications acts as an intermediary between Enfields and BT, the result is a greatly improved customer experience and cost savings for Enfields.

NIX in a Nutshell Customer

Nix provides a full hassle-free service, giving responsive and knowledgeable technical support and generating cost savings. As far as our business telecommunications are concerned, Nix covers all the bases.

A refreshing experience in which nothing is too much trouble.

The whole customer service set-up is excellent – always a quick response.

An efficient installation process with superb training and support.

Nix has made a tremendous difference to our day-to-day business.

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Just a short note to place on record how pleased we are with the new phone system installed at Bowling Green House and our office in the Eastern Docks. the initial meeting to discuss terms was completely transparent and a very different approach to many other communications company’s i have previously had the misfortune of dealing with.

Tim Wainwright, Managing Director

Wainwright Bros & Co LTD

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